Product Updates

Introducing Flow Agents: Visual Call Scripting

Build complex call flows with our new visual editor. No coding required—just drag, drop, and deploy sophisticated conversation logic.

David Park

Product Manager

Nov 18, 2025
4 min read
Introducing Flow Agents: Visual Call Scripting

We're thrilled to announce Flow Agents, our most significant product update of the year. Flow Agents introduces a revolutionary visual editor that makes building sophisticated AI voice conversations as simple as drawing a flowchart.

What is Flow Agents?

Flow Agents is a drag-and-drop visual builder that allows anyone—regardless of technical expertise—to create complex conversation flows for AI voice agents. Think of it as building a decision tree, but with the full power of AI-driven natural language understanding.

Key Features

Visual Flow Builder

Our intuitive canvas lets you design conversation paths by connecting nodes that represent different stages of a call:

  • Greeting nodes: for call initiation
  • Question nodes: for gathering information
  • Condition nodes: for branching logic
  • Action nodes: for triggering integrations
  • Transfer nodes: for human handoff
  • Smart Variables

    Capture and use information throughout the conversation with our variable system. Extract data like names, account numbers, or preferences, and reference them in subsequent interactions.

    Built-in AI Intent Recognition

    Each node can leverage our AI to understand customer intent, even when they phrase things differently than expected. No more rigid script matching—your agents understand natural language.

    Real-time Testing

    Test your flows instantly with our built-in simulator. Speak to your agent in development mode to verify the conversation works as expected before deploying to production.

    Use Case Examples

    Appointment Scheduling

    Create a flow that:

  • Greets the caller and identifies them
  • Checks available appointment slots via API integration
  • Offers suitable times based on caller preferences
  • Confirms and schedules the appointment
  • Sends confirmation via SMS or email
  • Lead Qualification

    Build a qualification flow that:

  • Captures prospect information
  • Asks qualifying questions
  • Scores leads based on responses
  • Routes hot leads to sales representatives
  • Schedules follow-ups for nurturing
  • Technical Support

    Design a support flow that:

  • Identifies the product or service in question
  • Runs through diagnostic steps
  • Provides solutions for common issues
  • Escalates complex problems to specialists
  • Creates support tickets automatically
  • Getting Started

    Flow Agents is available now for all Onvea customers. Here's how to get started:

  • Navigate to the Flows section in your dashboard
  • Click "Create New Flow"
  • Choose from our template library or start from scratch
  • Drag nodes onto the canvas and connect them
  • Configure each node with prompts and conditions
  • Test your flow with the built-in simulator
  • Deploy to production with one click
  • What's Next

    This is just the beginning for Flow Agents. Our roadmap includes:

  • Advanced analytics for flow performance
  • A/B testing for conversation optimization
  • Collaboration features for team workflows
  • Integration marketplace for third-party connections
  • We can't wait to see what you build with Flow Agents. Share your creations with us on social media using #FlowAgents!

      Cookie Preferences

      We use cookies to enhance your browsing experience and analyze site traffic. Learn more